Return & Refund Policy

This Return & Refund Policy applies to products and services purchased through NEXDRIVE, including:

• Performance parts and automotive accessories
• Exhaust systems and ECU tuning services
• Wheels, tyres, brakes, and suspension components
• Carbon fiber parts and body kits
• PPF, ceramic coating, and detailing services
• Vehicle wraps and customization services
• Other vehicle modification and installation services

Eligible products may be considered for return when all of the following conditions are met:

• The product is unused, uninstalled, and in its original condition.
• The original packaging, accessories, and documentation are included.
• The product has not been modified, damaged, or tampered with.
• The request is made within 7 days of delivery, unless a different period is stated on the product page or invoice.
• The product is not custom-made, specially ordered, imported, or vehicle-specific, unless approved by NEXDRIVE.

The following products are generally non-returnable:

• Custom-made or vehicle-specific products
• Specially ordered or imported performance parts
• Products ordered according to specific customer requirements
• Installed or used automotive components
• ECU tuning, ECU flash, and software-based services once performed
• Products damaged due to misuse, accident, or unauthorized modification
• Products returned without original packaging or required accessories

Exceptions may be considered where a product is defective, damaged during delivery, or incorrectly supplied by NEXDRIVE.

If you receive a damaged, defective, or incorrect product, please follow these steps:

If the issue is verified as a manufacturing defect, transit damage, or an error by NEXDRIVE, we may offer a replacement, repair, or refund, depending on the circumstances and product availability.

Before Service Begins

Customers may request cancellation before the service begins. Approval of cancellation and any applicable refund will depend on whether materials or parts have been purchased, the service has been scheduled, customized work has commenced, and any non-refundable supplier or procurement costs.

After Service Begins

Once a service has commenced, cancellation may not qualify for a full refund. Any refund consideration will depend on the work completed, materials used, and costs incurred.

Services such as PPF installation, ceramic coating, detailing, ECU tuning, exhaust installation, suspension work, wraps, and other vehicle modifications are generally non-refundable once completed.

However, if a service is not performed as agreed or a verified service-related issue occurs, NEXDRIVE will review the matter and may offer:

• Rectification or rework
• Replacement of an affected component, where applicable
• A partial refund
• A full refund in exceptional circumstances

For specially ordered or imported products, an advance payment may be required. Once an order has been placed with a supplier or procurement has begun, the advance payment may be non-refundable, except where:

• NEXDRIVE is unable to supply the product.
• The product is unavailable and no suitable alternative is accepted.
• The product is defective or incorrectly supplied by NEXDRIVE.
• A refund is otherwise required under applicable law.

Any refundable amount will be determined after considering applicable non-recoverable costs, where legally permitted.

Certain products or services may be covered by a manufacturer's warranty or NEXDRIVE service warranty, as stated on the invoice, warranty card, or product documentation.

Warranty coverage may not apply to issues caused by:

• Improper use or maintenance
• Accidents or external damage
• Unauthorized modifications
• Incorrect installation by a third party
• Normal wear and tear
• Use of incompatible components
• Failure to follow manufacturer or NEXDRIVE instructions

Warranty claims are subject to inspection and the applicable warranty terms.

Once a refund is approved:

• Refunds will generally be processed to the original payment method.
• Processing time may depend on the payment gateway, bank, or financial institution.
• Any applicable deductions will be communicated before processing.
• Refunds will be initiated within a reasonable period after approval.

NEXDRIVE is not responsible for delays caused by banks, payment gateways, or other third-party payment providers.

If a return is approved due to an error by NEXDRIVE, verified transit damage, or a defective product, NEXDRIVE may arrange or reimburse reasonable return shipping costs.

For customer-requested returns, where permitted, the customer may be responsible for return shipping and related costs.

Products must be securely packaged to prevent damage during return transit.

To request a return, replacement, cancellation, or refund, contact NEXDRIVE and provide the following information:

• Customer name
• Order number or invoice number
• Date of purchase
• Product or service name
• Reason for the request
• Photographs or videos, where applicable

NEXDRIVE reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page with the updated effective date.