PRIVACY POLICY

Effective Date: 24 August 2026
Last Updated: 24 August 2026

NexDrive (“NexDrive”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information and data you provide when using our website, products and services.

This Privacy Policy explains how NexDrive collects, uses, stores, protects, shares and otherwise processes personal information when you visit or use our website, create an account, purchase products or services, contact us, submit reviews, upload photographs or videos, or interact with us through other communication channels.

NexDrive currently operates in India and provides automotive products and services, including vehicle protection, performance upgrades, modifications, imported performance parts and related automotive services.

This Privacy Policy is intended to provide transparency regarding our data practices and to support compliance with applicable Indian data-protection and privacy requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules and requirements as and when they become applicable to NexDrive. The Digital Personal Data Protection Rules, 2025 were notified by the Ministry of Electronics and Information Technology on 13 November 2025 and provide a phased commencement framework.

By using the NexDrive website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT NEXDRIVE

Business Name: NexDrive

Business Type: Private Company

Business Address:
Embald, Bengaluru, Second Cross, Seventh Main, Karnataka, India.

Customer Support Email:
athishsagar04@gmail.com

Customer Support / Contact Number:
9035637535

Customer Support Hours:
10:00 AM to 9:00 PM

NexDrive currently provides products and services within India.

2. INFORMATION WE COLLECT

Depending on how you interact with NexDrive, we may collect the following categories of information.

2.1 Personal and Contact Information

This may include:

Full name
Email address
Mobile/telephone number
Billing address
Shipping address
Date of birth
Other information voluntarily provided by you

2.2 Account Information

If you create an account on the NexDrive website, we may collect:

Name
Email address
Mobile number
Address
Date of birth
Login credentials
Account information
Purchase history
Account preferences

Customers are required to create an account to make purchases through the website.

2.3 Order and Transaction Information

When you purchase products or services, we may collect information relating to:

Products or services purchased
Order details
Vehicle-related requirements provided by you
Customisation requirements
Billing information
Shipping information
Transaction status
Payment-related information
Purchase history
Customer service communications

2.4 Payment Information

NexDrive accepts payments through payment methods and service providers including Razorpay, PhonePe, UPI and debit-card payment facilities.

Payment-related information may be processed and handled as necessary to complete transactions, verify payments, prevent fraud, maintain transaction records and comply with applicable legal, accounting and tax requirements.

NexDrive will take reasonable measures to protect payment-related information in its possession. However, payment services may also be subject to the privacy policies, security practices and terms of the respective payment service providers.

2.5 Device and Technical Information

When you visit or use our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Website interaction information
Device-related information
Security and access information
Cookies and similar technologies

This information may be used to maintain website functionality, security and performance.

2.6 Location Information

Where technically available or voluntarily provided, we may collect general location-related information for purposes such as:

Delivery
Service availability
Customer support
Fraud prevention
Website functionality
Improving our services

NexDrive does not intend to collect precise location information unnecessarily.

2.7 Customer Communications

We may collect and retain information you provide when you communicate with NexDrive through:

Website forms
Email
Telephone
WhatsApp
Social media
Customer enquiries
Customer support communications
Other communication channels

2.8 Reviews, Photographs and Videos

Customers may voluntarily submit:

Product reviews
Service reviews
Photographs
Videos
Feedback
Other user-generated content

NexDrive may use such information for customer-service, quality-control and business purposes.

Where NexDrive wishes to use identifiable customer photographs or videos for promotional purposes, including on Instagram, the website, YouTube or other marketing channels, appropriate permission from the customer will be obtained before publication.

3. HOW WE COLLECT INFORMATION

NexDrive may collect personal information through:

Website registration
Account creation
Website forms
Product purchases
Service bookings
Checkout
Customer enquiries
Email
Telephone calls
WhatsApp
Social media
Customer reviews
Uploaded photographs and videos
Cookies and website technologies
Direct interactions with NexDrive

We may also receive information from service providers involved in payment processing, shipping, hosting, website operation and related business functions.

4. WHY WE COLLECT AND USE YOUR INFORMATION

NexDrive may process personal information for legitimate business and service-related purposes, including:

4.1 Providing Products and Services

To:

Process orders
Provide automotive products and services
Fulfil customised requirements
Arrange deliveries
Schedule services
Communicate regarding orders
Provide customer support

4.2 Managing Customer Accounts

To:

Create and maintain customer accounts
Authenticate users
Maintain account security
Manage purchase history
Provide account-related services

4.3 Processing Payments

To:

Process transactions
Confirm payments
Maintain transaction records
Detect suspicious transactions
Prevent fraud
Resolve payment disputes

4.4 Customer Support

To respond to:

Questions
Complaints
Product enquiries
Service enquiries
Order-related communications
Technical problems
Warranty/service-related matters

4.5 Improving NexDrive

Information may be used to understand customer requirements and improve:

Products
Services
Website functionality
Customer experience
Service quality
Business operations

4.6 Security and Fraud Prevention

Information may be used to:

Protect customer accounts
Detect suspicious activity
Prevent fraud
Investigate security incidents
Protect NexDrive, customers and third parties

4.7 Marketing

Where permitted and subject to applicable requirements, NexDrive may use contact information to communicate:

Promotional offers
New products
New services
Launch promotions
Special offers
Automotive-related updates
Business announcements

Marketing communications may be delivered through email, SMS, WhatsApp or other appropriate communication channels.

Customers may opt out of promotional communications at any time.

5. CONSENT

Where consent is required under applicable law, NexDrive will seek consent in an appropriate manner before processing personal information for the relevant purpose.

Consent should be freely given, specific, informed and capable of being withdrawn.

NexDrive will provide appropriate information regarding the personal data being collected and the purpose for which it is processed.

The Digital Personal Data Protection framework requires clear notice regarding personal data and the purposes of processing, and the 2025 Rules specify that notices should be clear, understandable and independently accessible.

Where consent is withdrawn, NexDrive will stop or restrict processing based on that consent where required by applicable law, subject to circumstances where continued processing is permitted or required by law or necessary for legitimate business, contractual, security, legal or other applicable purposes.

6. YOUR PRIVACY RIGHTS

Subject to applicable law and relevant conditions, you may have rights relating to your personal information, including the ability to request:

Access to information concerning your personal data
Information about how your personal data is processed
Correction of inaccurate or incomplete information
Deletion of personal information where legally applicable
Withdrawal of consent
Opt-out from promotional communications
Information concerning relevant third parties with whom information has been shared, where applicable
Other rights available under applicable Indian data-protection law

The DPDP Act provides data principals with rights concerning access to information about processing, correction and erasure, grievance redressal and related matters.

To exercise a privacy right, contact NexDrive using the contact details provided in this Privacy Policy.

NexDrive may need to verify your identity before processing certain requests in order to protect your account and personal information.

7. ACCOUNT DELETION

Customers may request deletion of their NexDrive account.

Upon receiving a valid deletion request, NexDrive will take appropriate steps to delete or anonymise personal information that is no longer required, subject to applicable legal, contractual, accounting, tax, security, dispute-resolution and other legitimate retention requirements.

Certain information may therefore need to be retained even after an account is deleted.

8. DATA RETENTION

NexDrive does not intend to retain personal information indefinitely.

Customer information may generally be retained for as long as reasonably necessary to:

Complete requested products and services
Complete payments and transactions
Maintain required business records
Provide customer support
Resolve disputes
Prevent fraud
Maintain security
Meet legal, accounting or tax obligations
Establish, exercise or defend legal claims

For completed customer transactions, NexDrive may retain relevant information until the applicable service, payment and associated business requirements have been completed and for any additional period reasonably required by law or legitimate record-keeping requirements.

When information is no longer required, NexDrive will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable requirements.

9. SHARING OF PERSONAL INFORMATION

NexDrive does not sell or rent customer personal information as a business practice.

However, information may be shared with appropriate third parties where necessary to provide services, operate the website, process transactions, communicate with customers, protect security or comply with legal obligations.

These may include:

Payment Service Providers

Including:

Razorpay
PhonePe
UPI/payment service providers
Banking and payment-processing partners

Delivery and Logistics Providers

NexDrive may use different logistics and courier providers depending on availability, delivery requirements and location.

Information necessary for delivery may be shared with the relevant logistics provider.

Website and Hosting Providers

NexDrive currently uses Hostinger as a website hosting provider.

Technology and Service Providers

Information may be processed by service providers supporting:

Website operation
Cloud storage
Data storage
Email
SMS
WhatsApp communications
Website security
Customer support
Marketing
Technical services

Government and Legal Authorities

NexDrive may disclose information where reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Prevent fraud
Protect rights and property
Investigate unlawful activity
Protect customers or the public
Comply with court orders or government directions

10. THIRD-PARTY SERVICES

The NexDrive website may interact with or contain links, integrations, embedded content or services provided by third parties, including:

Google
Razorpay
PhonePe
Payment providers
Hostinger
Shipping/logistics providers
Email service providers
SMS/WhatsApp service providers
YouTube
Google Maps
Social media platforms
Other technology or service providers

Third-party services operate under their own privacy policies and terms.

NexDrive is not responsible for the independent privacy practices of third-party websites or services that are outside NexDrive’s control.

Customers are encouraged to review the privacy policies of third-party services before providing information directly to them.

11. COOKIES

NexDrive uses cookies and similar technologies to support the operation and functionality of the website.

At present, NexDrive intends to use essential cookies primarily for purposes such as:

Website functionality
Login sessions
Account management
Shopping/cart functionality
Security
Authentication
Essential website operations

NexDrive currently does not use Google Analytics or Meta Pixel.

As the website develops, additional cookies or technologies may be introduced. If NexDrive introduces non-essential cookies or tracking technologies, the relevant cookie information and consent mechanisms may be updated where required.

NexDrive intends to use a small and unobtrusive cookie notification/banner rather than an intrusive full-screen notification.

12. MARKETING COMMUNICATIONS

NexDrive may communicate with customers through:

Email
SMS
WhatsApp
Telephone
Other appropriate communication channels

Marketing communications may include information about new services, products, imported performance parts, promotions, offers and NexDrive announcements.

Customers may withdraw marketing consent or opt out of promotional communications.

Opting out of marketing communications will not necessarily prevent NexDrive from sending essential service communications, such as:

Order confirmations
Payment confirmations
Delivery updates
Account/security notifications
Important service-related communications

13. CUSTOMER REVIEWS

Customers may submit reviews, feedback and opinions regarding NexDrive products and services.

NexDrive reserves the right, subject to applicable law, to moderate, edit, reject or remove content that is:

Fake or fraudulent
Abusive
Offensive
Spam
Illegal
Misleading
Unrelated to the relevant product or service
In violation of applicable law or website rules

NexDrive does not guarantee that all customer reviews represent the views or opinions of NexDrive.

14. CUSTOMER PHOTOGRAPHS AND VIDEOS

Customers may voluntarily submit photographs and videos relating to NexDrive products or services.

NexDrive may use submitted content for purposes directly connected with providing services, customer support, documentation or quality control.

Where NexDrive intends to use identifiable customer photographs or videos for promotional purposes, including:

NexDrive Instagram
NexDrive website
YouTube
Promotional campaigns
Advertising
Other marketing materials

NexDrive will seek appropriate permission from the customer before publication.

Customers should not upload photographs, videos or other material containing another person’s personal information without having the necessary permission or lawful basis to do so.

15. DATA SECURITY

NexDrive takes reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

Current security measures may include:

Strong passwords
Two-factor authentication
Secure website/hosting practices
Access controls
Restricted access to customer information
Appropriate security practices provided by technology and hosting providers

Access to customer information within NexDrive is restricted to authorised personnel who require the information for legitimate business purposes, such as understanding customer requirements and providing products or services.

However, no internet-based system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account credentials and devices.

16. DATA SECURITY INCIDENTS

NexDrive does not currently maintain a separate formal data-breach response procedure.

Nevertheless, if NexDrive becomes aware of a security incident involving personal information, NexDrive will take reasonable and appropriate steps to:

Investigate the incident;
Contain and mitigate the impact;
Protect affected information;
Take corrective measures;
Make any legally required notifications or disclosures; and
Cooperate with competent authorities where required.

The specific response will depend on the nature, scope and legal requirements applicable to the incident.

17. CHILDREN AND MINIMUM AGE

The NexDrive website is intended for individuals aged 15 years and above.

NexDrive does not knowingly intend to collect personal information from individuals below the applicable minimum age except where permitted or required by law and with appropriate consent or authorisation.

If NexDrive becomes aware that personal information has been collected from a person in circumstances where such collection is not permitted, NexDrive may take appropriate steps to delete the information.

Where applicable law imposes stricter requirements concerning children’s data, NexDrive will comply with those requirements.

18. INTERNATIONAL DATA TRANSFERS

NexDrive currently operates in India and primarily serves customers in India.

Certain technology, hosting, payment, communication or other service providers used by NexDrive may process information through infrastructure located in different jurisdictions.

Where personal information is transferred or processed outside India, NexDrive will take reasonable steps to comply with applicable legal requirements governing such processing and transfers.

19. DATA OF VEHICLE OWNERS AND SERVICE CUSTOMERS

NexDrive may collect information relating to a customer’s vehicle or service requirements where necessary to provide automotive products or services.

Such information may include:

Vehicle make and model
Vehicle-related requirements
Modification requirements
Service requirements
Product preferences
Customisation information
Service history
Photographs or videos of the vehicle

Such information may be used to provide customised products and services, maintain service records, communicate with customers and improve customer experience.

20. BUSINESS TRANSFERS

If NexDrive undergoes a merger, restructuring, acquisition, sale, reorganisation or transfer of business or assets, personal information may be transferred as part of the relevant transaction, subject to applicable law and appropriate privacy protections.

Customers will be notified where required by applicable law.

21. LINKS TO OTHER WEBSITES

The NexDrive website may contain links to third-party websites, social media platforms, payment services, maps, videos or other external resources.

NexDrive does not control the privacy practices of these external services.

Customers should review the privacy policies of those websites before submitting personal information.

22. CHANGES TO THIS PRIVACY POLICY

NexDrive may update this Privacy Policy from time to time to reflect:

Changes in business operations
New products or services
Changes in technology
Changes in privacy practices
Changes in applicable law
Changes in third-party services
Regulatory requirements

The updated Privacy Policy will be published on the NexDrive website with an updated “Last Updated” date.

Where required by applicable law, NexDrive will provide additional notice or obtain consent before implementing material changes affecting customers’ privacy rights.

23. GRIEVANCE AND PRIVACY REQUESTS

NexDrive has not yet appointed a separate Grievance Officer or Data Protection Officer.

Until a dedicated officer is appointed, customers may contact NexDrive using the following details for privacy-related questions, complaints or requests:

NexDrive
Embald, Bengaluru, Second Cross, Seventh Main, Karnataka, India

Email: athishsagar04@gmail.com

Phone: 9035637535

Customer support hours:

10:00 AM – 9:00 PM

Customers may contact the above number, which is connected to the NexDrive receptionist. The receptionist will collect the relevant information and communicate the matter to the appropriate NexDrive personnel.

NexDrive will endeavour to address valid privacy-related requests and complaints within the time period required by applicable law.

24. HOW TO MAKE A PRIVACY REQUEST

When contacting NexDrive regarding your personal information, please provide sufficient information to help us identify:

Your name
Registered email address
Registered mobile number
Relevant account/order information
The nature of your request

NexDrive may request reasonable verification information before processing a request involving personal information or account access.

This is intended to prevent unauthorised persons from accessing, modifying or deleting another person’s information.

25. WITHDRAWAL OF CONSENT

Where processing is based on consent, customers may withdraw consent by contacting NexDrive through the available communication channels or using the relevant mechanism provided on the website.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Withdrawal may also not affect processing that NexDrive is otherwise permitted or required to carry out under applicable law or for legitimate purposes such as completing transactions, maintaining records, preventing fraud, resolving disputes or protecting security.

26. ACCURACY OF INFORMATION

Customers are responsible for providing accurate and up-to-date information when creating an account, placing an order or communicating with NexDrive.

Customers should notify NexDrive if their personal information changes or if they identify inaccurate information associated with their account.

NexDrive may take reasonable steps to correct information when requested or when inaccuracies are identified.

27. YOUR RESPONSIBILITY FOR ACCOUNT SECURITY

If you create a NexDrive account, you are responsible for maintaining the confidentiality of your login credentials.

You should:

Use a strong password;
Keep your password confidential;
Avoid sharing your account;
Log out when using shared devices; and
Notify NexDrive if you suspect unauthorised account access.

NexDrive will not be responsible for unauthorised access resulting from a customer’s failure to protect their account credentials, except to the extent otherwise required by applicable law.

28. LEGAL COMPLIANCE

NexDrive may process and disclose personal information where reasonably necessary to comply with applicable laws, regulations, legal processes, government directions, court orders or lawful requests.

Nothing in this Privacy Policy is intended to restrict any rights or obligations that cannot legally be excluded or limited.

29. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the applicable laws of India.

Subject to any mandatory legal rights available to customers, matters relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, India.

30. CONTACT NEXDRIVE

If you have questions, concerns, complaints or requests relating to this Privacy Policy or the handling of your personal information, please contact:

NexDrive

Address:
Embald, Bengaluru, Second Cross, Seventh Main, Karnataka, India

Email:
athishsagar04@gmail.com

Phone:
9035637535

Customer Support Hours:
10:00 AM – 9:00 PM

31. ACKNOWLEDGEMENT

By using the NexDrive website, creating an account, purchasing products or services, submitting information or otherwise interacting with NexDrive, you acknowledge that you have had the opportunity to read and understand this Privacy Policy.

Where consent is legally required for a particular processing activity, NexDrive will seek such consent through an appropriate mechanism.

NexDrive is committed to handling customer information responsibly, transparently and securely while providing premium automotive products and services across India.